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Senior Contact Centre Architect

Our client is a Fortune 500 global commerce leader who is trading 20 years and in Ireland for 15 years. Fortune Lists our client in the top 50 “World’s Most Admired Companies”. Our client is looking for a senior ICT professional to manage six global contact centre outsource providers. This role would suit someone with a telecommunications engineering background who has gained vendor management, project management and stakeholder relationship skills. Although this role is global, there would be less than 10% travel. This role will be career-defining for the right candidate. A proven background in technical BSA (preferably with customer support…