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Architect Technologist

Customer Service Representative

Role Purpose Customer Service Representatives interact with customers on behalf of an organization. They provide information about products and services, respond to customer complaints, and process returns, upskilling existing agents and answering daily questions. CSR'S are responsible to help achieve the back office KPI's daily. In addition, the role involves other administrative activities relating to reporting.   Principle Responsibilities 1. Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you. 2. Answering and resolving inbound call enquiries and demonstrate ownership of customer issues…