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Architect Technologist

Customer Service Representative

Role Purpose Actavo's Customer Service Administrator works as a support agent and is responsible for supporting both customer inbound calls and Service Engineer calls for our Virgin Media In-Home Network. Responsible for responding to other client enquiries whilst dealing with customer issues and complaints in a professional manner.    Principle Responsibilities 1. Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you. 2. Answering and resolving inbound call enquiries and demonstrating ownership of customer issues in terms of follow up and escalation of…