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Front End Developer

Technical Support Technician – Level 1

Gempool is working closely with a leading multinational looking to increase their support requirements to their worldwide customer base. In this role you will be responsible for providing best in class client service for all internal and external customers you will utilise technical expertise and familiarity with company products and procedures.   Some of the responsibilities include: Answer customer calls promptly and professionally, within required service level expectation Troubleshoot, and resolve all service issues promptly and thoroughly Utilize analytical and creative problem-solving skills to resolve customer issues in a timely manner Provides excellent customer service including writing and verbal communication…