Role Purpose
You will be responsible for carrying out installations and service calls to residential and small/medium size enterprise customers for broadband, TV, and phone.

Principle Responsibilities

1. Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you.
2. Carrying out installation and service calls for TV, phone, and Internet on the customer’s premises.
3. Deliver an excellent customer experience from initial phone call to job completion in the home.
4. Target and KPI focused and willing to work flexible hours as required to fit the needs of the business.
5. Responsible for stock, van, tools & equipment supplied.
6. Consistently achieve team targets, KPIs and job completion rates.
7. Keep in contact with the customer and / or Team Manager throughout the working day and inform them of any changes in appointments.
8. Use Workflow Management in real time.
9. Track faults using devices/tools provided and to run cables as required.
10. Capable of working on your own and as part of a team.
11. Report any accident, incident, or near miss occurrence that may occur.
12. Escalate any issues in a timely manner to Management.

Person Specification

Education/Qualifications

Experience

• Technical experience desirable but not essential.
• Good customer facing experience desirable but not essential.

Accreditation (Professional body)

Other relevant information

Full B Driver’s License

Skills & Competencies (evidence of)

Technical

Good Wi-Fi experience in adding and connecting devices an advantage (Google hub/Chromecast etc.)

Interpersonal

• Excellent organisational, interpersonal and communication skills required.
• A customer friendly manner with strong interpersonal skills to deal with any type of customer you may face.

Business Skills

• Time Management
• Customer Service
• Communication
• Negotiation

Personal

• Capable of working as part of a team.
• Must have ability to organise and manage stock and time.
• Target focused and willing to work flexible hours as required to fit the needs of the business.
• Attention to Detail.

Tagged as: siro installation technician