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Product Lead

Full Time
employer
  • Full Time
  • Dublin

Ding

Description
Ding has an incredible opportunity for a Product Owner to lead a team of product and partner support agents during this incredibly exciting time for the Company. This is a key role that holds ultimate responsibility for creating and implementing Ding’s global Product roadmap. Ding works with a huge number of varied partners, from mobile carriers, retailers and digital first platforms and you will be responsible for building out and maintaining the roadmap across all of these verticals.

Product is at the heart of everything we do and an important part of this this role will be collaborating with key stakeholders globally to ensure we make commercially sound Product decisions that delight our users. The role involves partnering with teams across Ding including Technology, Data Analytics, User Experience and Marketing and the global commercial teams. The successful applicant will be Ding’s product champion who is passionate about Ding’s opportunity and creating product improvements and initiatives that will assist Ding in changing billions of lives.

The Role

Responsibility for developing Ding’s retail and Partner Product roadmap
Create and implement product decisions that will positively impact important metrics such as revenue, monthly average users etc.
Rapidly iterate and constantly improve the product
Find efficient ways of prototyping and testing new ideas to get quick and accurate feedback
Define expected user outcomes and business value of products
Identify risks associated with online product decisions and ensure appropriate mitigations are implemented
Follow market trends and competitor activity to maintain a competitive advantage for Ding
Ensure Ding has a continual 12-18 month pipeline of new product opportunities and initiatives that is in line with Ding’s overall online strategy
Set product standards for Ding and assist with cross team initiatives
Manage the Partner Support team and Dublin based Product Manager, and understand the client feedback from this channel and incorporate it into Product actions.
Champion Ding’s purpose and values and act as Gatekeeper for Ding’s culture
Requirements
Desired Experience

Extensive experience owning and driving user product roadmap with experience of agile and kanban
Demonstrable experience immersing yourself in user communities to understand their needs and desires
A performance history of creating value through digital product innovation
Proven track record of building and scaling successful, consumer facing mobile products
A successful track record leading a Product team
Experience in working across different business units to create consensus and communicate the Product vision
Key Competencies

A highly empathetic and emotionally intelligent Product visionary who can empathise with users’ needs and understands user psychology and its impact on adoption and usage
Relationship builder who regularly consults and collaborates with key stakeholders to influence and advise on Product initiatives
A highly effective communicator who can explain the product vision and strategy to ensure they are understood and embraced
A transformational leader who brings their team on a journey to growth
Customer centric product expert that is passionate about technology and solving problems
Passionate team leader with a track record of supporting engaged and high performing and effective teams
A thought leader who encourages their team to continually challenge and improve
A commercially focused leader with strong strategic orientation and a growth mindset
Comfortable with numbers and data and utilising these to create product improvements and enhancements
Benefits
Ding was founded to change billions of lives by accelerating mobile access.

As the number one international mobile top-up platform in the world, Ding has been keeping people connected since 2006, when it launched this first-of-a-kind service. Today, Ding’s users have successfully sent over 300 million top-ups globally, via the app, online at Ding.com, and in-store at over 600,000+ retail outlets worldwide.

The number of prepaid mobile phones is growing and now accounts for 76% of the world’s five billion phones, with one quarter offline and in need of top-up at any one time – highlighting the need for Ding’s frictionless and instant mobile top-up. In fact, Ding delivers a top-up every second, via 500+ operators, across 140+ countries – helping families and friends around the world to stay connected.

Ding is headquartered in Dublin, Ireland, and has regional offices in London, Barcelona, Bucharest, Dhaka, Dubai, New Jersey, Miami, Paris, and San Salvador. Ding’s culturally diverse team of more than 200 people reflects our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

We’re always on the lookout for talented people. The more our exceptional team grows, the closer we are to achieving our goal of changing billions of lives by accelerating mobile access.

We’re looking for people who can simplify the complex and enjoy the freedom to experiment. We’re looking for those who value diversity and understand the importance of collaboration and shared goals.

Ding recruitment privacy notice is available at https://www.ding.com/recruitment-privacy-notice

 

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