Website Imagine Networks Services Ltd
This is an exciting time to join Imagine as we embark on a major national broadband initiative. We have a number of positions available in our Service Delivery department. These positions involve delivering excellent customer service and installation support to our customers. It is also an opportunity to bring your skills to our organisation while providing a quality service to our customers.
Service Delivery – Scheduling Role
This role involves installation support to our crews and customers.
Duties and Responsibilities:
• Scheduling Wholesale, Business and Residential customer CPE installations & callouts
• Wholesale, Business and Residential Client Relationship management
• Ensuring that all customer SLA’s are met
• Scheduling for internal and contractor crews
• Dealing with cancellations and reschedules
• Install Acceptance for all scheduled jobs
• Maintaining crew schedule and daily admin duties
• Communicating with other department managers, supervisors and agents on daily issues
• Manage and strengthen customer relationships and resolve sometimes challenging/difficult customer situations
• Stock management and re-ordering
Skills / Attributes Required:
• Excellent Customer Service Skills
• Team player
• Ability to multi-task and prioritise assigned workload
• Excellent communication skills are essential
